Birmingham City Centre

£30,000 – £33,000

Monday – Friday

We are currently recruiting for an Internal Sales Executive to join a well-established and growing business operating within the construction and fixings sector.

This is a fast-paced and varied internal sales role focused on supporting customers, managing orders, driving repeat business, and ensuring smooth day-to-day account management across a busy sales office.

The successful candidate will ideally come from a fixings, fasteners, construction supplies, builders merchant, or industrial distribution background and will be comfortable dealing with contractors, suppliers, and trade customers on a daily basis.

This position would suit somebody commercially minded who enjoys relationship-building, problem-solving, and working within a technical sales environment.

Key Responsibilities

Internal Sales & Account Support

● Managing inbound sales enquiries via phone and email

● Processing customer orders accurately and efficiently

● Providing quotations, pricing, and product information

● Building and maintaining strong customer relationships

● Identifying opportunities to upsell and maximise account spend

● Supporting customers with technical product queries and sourcing solutions

● Managing and maintaining the sales inbox

Customer Service & Order Management

● Confirming customer orders and delivery schedules

● Chasing suppliers and carriers regarding deliveries and shortages

● Resolving customer issues and ensuring high service levels

● Monitoring acknowledgements and supplier updates

● Liaising with internal teams to ensure smooth order fulfilment

Purchasing & Stock Support

● Supporting daily purchasing and stock ordering activities

● Assisting with supplier management and stock availability

● Checking freight charges and supplier invoices

● Helping source specialist or non-standard items for customers

Operational & Team Support

● Working closely with the wider office and sales team

● Learning different customer accounts to support wider team coverage

● Maintaining accurate administration and sales records

● Supporting the business during busy trading periods

Candidate Requirements

Essential:

● Previous internal sales experience within construction supplies, fixings, fasteners, builders merchants, industrial distribution, or a similar sector

● Strong customer service and account management skills

● Excellent communication skills

● Confident handling multiple customer enquiries in a fast-paced environment

● Strong organisational skills and attention to detail

● Commercially aware with a proactive approach

● Comfortable working with Microsoft Office and email systems

Desirable:

● Knowledge of fixings, anchors, fasteners, ironmongery, or construction products

● Experience with purchasing or stock control

● Experience working with trade customers or contractors

● ERP or stock management system experience

● Ability to source specialist or hard-to-find products

● Experience supporting sales growth and customer retention

The Opportunity

This is an excellent opportunity for an experienced Internal Sales professional to join a growing and supportive business with a strong reputation within the sector.

The role offers long-term stability, broad product exposure, and the opportunity to become a key part of a close-knit commercial team within a busy and customer-focused environment.